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WorkSafeBC Physiotherapy

WorkSafeBC Physiotherapy

If you are employed in British Columbia and get injured at work, your physiotherapy will be covered by WorkSafeBC. WorkSafeBC is the provincial government’s sanctioned insurance provider for all injured workers. No advance sign-up or membership fees required. Employers must be registered with WorkSafeBC to ensure insurance for workers.

In case of work injury, act based on severity. For life-threatening cases, call an ambulance or go to the nearest ER. For non-life-threatening injuries, consult your family doctor first. Contact WorkSafeBC to open a file, understand your situation, and get guidance on work absence and financial aid.

Once you’ve received a WorkSafeBC claim number, give us a call or book a WorkSafeBC initial assessment online to get started on your rehabilitation with a registered physiotherapist.

WorkSafeBC is a provincial agency helping promote safe and healthy workplaces across B.C, and it mandates compensation and insurance for workers. Regain Health Centre Ltd is an Authorized WorkSafeBC Physiotherapy Centre in Langley, and we direct bill WSBC as long as you have a claim number available.

I was injured at work – what do I have to do?

For all work-related injuries, WorkSafeBC will pay for your initial visit as long as your claim is registered with WorkSafeBC and you have a claim number. Further physiotherapy treatment may be covered after your claim is approved. A referral from your doctor is not necessary. You must ensure that you seek treatment from a physiotherapist who has a contract with WorkSafeBC to treat Injured Workers. On approved claims, there is no fee for service.

After an injury you must:

  1. Report your injury to your employer.
  2. Seek medical attention for your injury as soon as possible. Be sure to tell your doctor that your injury is work-related.
  3. Report your injury to WorkSafeBC as soon as possible:
    1. If you miss any time from work, you must notify the Teleclaim Contact Centre (1-888-WORKERS).
    2. You may be asked by a representative to complete a Worker’s Incident and Injury Report.
    3. or an application for Compensation and Report of Injury or Occupational Disease Form 6.
  4. Book your initial physiotherapy appointment, and notify us that your injury is work-related.

WorkSafeBC physiotherapy treatments

WorksafeBC Physiotherapy treatment can help you recover from your work-related injury or disease. Our physiotherapists are experts in treating workplace injuries. They will work with you to develop a treatment plan that is tailored to your individual needs and achieve your functional goal.

Your WSBC physiotherapy assessment and treatment plan may include:

  1. Detailed assessment of your condition and injury status.
  2. Personalized treatment plan.
  3. Pain Management.
  4. Manual therapy techniques to help reduce pain and inflammation.
  5. Therapeutic exercises.
  6. Muscle retraining– Exercises to help you regain strength and mobility.
  7. Functional re-training to help perform day-to-day tasks with ease.
  8. Strength and endurance training for Return to Work.
  9. Education on how to prevent further injury.

Return to work

Your physiotherapist will assist you and may follow up with your employer, with your consent, and the WSBC adjuster to ensure a safe return to work process is achieved. We try to ensure that our client is involved throughout the process of their recovery and return to work.

We always keep in mind that the ultimate goal for all our patients is to return to a safe and productive lifestyle.

Contact us for your Workplace injury or WorkSafeBC Physiotherapy or Rehabilitation treatment requirement, we will be glad to assist you with any questions or concerns you might have.

Frequently asked questions

You will receive a thorough assessment including a detailed history of the incident, your past medical history and specific questions about your work.

The goal will be to get you back to work as quickly as you are able to. We will provide treatment for your injury, which may include manual therapy and therapeutic exercise. Most importantly, we will listen to you and provide a treatment plan to get you back on your feet.

If your workplace can accommodate a gradual return to work plan, including modified duties, we will help coordinate this with your WorkSafeBC claim manager and your employer.

Yes, in order to get a WorkSafeBC claim number, you need to be under the care of a physician. If you do not have a family physician, the majority of walk-in clinic doctors can help you. When booking the initial appointment with a walk-in clinic, make sure to let the receptionist know you’re coming in because you got injured on the job.

Claims Call Centre

To answer your questions about the claims process and your claim status.

Phone: 604.231.8888 (Lower Mainland)
Toll-free: 1.888.967.5377 (Canada)
Fax: 604.233.9777 (Lower Mainland)
Toll-free: 1.888.922.8807 (Canada)
Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.

If you have missed work due to a work injury, contact the Toll-Free Number mentioned above for Information. Visit the WorkSafeBC Portal at or

Your coverage with WorkSafeBC allows you to come in twice a week for two 30 minute physiotherapy appointments until you are back to full time work.

At some point during your treatment, you may begin a gradual return to work plan. In addition, you may also work with one of our kinesiologists, who are experts in work reconditioning for some of the sessions.

A typical WorkSafeBC claim takes anywhere from 6 weeks to 3 or 4 months. However, there are always exceptions and more challenging injuries which can take longer to heal.

Depending on your job, employer, workplace and their ability to accommodate your gradual return to work, you might be able to get back to work quicker. However, there can be delays in getting you back for various reasons, adding to the length of your program.

If you are submitting a claim and your claim is still pending, WorkSafeBC (WSBC) will cover your first visit with a physiotherapist as long as we have prior approval from WSBC and if you have a claim number. Once your claim is accepted, your physiotherapist will bill WorkSafeBC Physiotherapy sessions directly.

Your sessions can include a variety of things to get you back to work. This can include manual therapy, education about your injury and how to prevent it in the future, functional strengthening, learning proper lifting / carrying techniques, the importance of microbreaks, and much more.

There will likely be some form of work conditioning or work simulation. This really depends on what you do for work.

  • If you sit at a desk, this would involve educating about the best chair, desk and workstation set up as well as taking frequent stretch breaks (microbreaks).
  • If you work a physical job, it may be trying to simulate what you do. For example if you are an electrician, it may involve carrying heavy loads, climbing ladders or working in awkward positions.

The goal is to build tolerance and strength so you can return to work as soon and safely as possible.

Since the physiotherapist wants to get you moving, you should wear comfortable clothing e.g., a tank top or shorts that allow for unrestricted movement. If you want the clinic to submit a direct billing claim to your insurer, you need to bring your insurance information. Also, remember to bring your calendar to your initial appointment as your physiotherapist is likely to suggest a course of treatment for you that will require follow-up sessions in order to assist you in achieving your objectives.

Yes, we have a large parking lot where you can park for free. And we also have ample street level parking, too.

Are you in pain?

Let our professional physical therapist help you today. Don’t let a minor ache become a major injury.

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