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ICBC Claims

ICBC Claims

Have you been in a car accident and need physiotherapy, massage therapy, or acupuncture, we can help. ICBC (Insurance Corporation of British Columbia) has a program designed so you can access physiotherapy, kinesiology, and acupuncture quickly.

Under their new enhanced care model, ICBC provides treatment coverage regardless if you are at fault.

ICBC has moved towards a care focused model and offers all claimants direct access to preapproved care following a motor vehicle accident (MVA). No doctors referral required.

If you have coverage through ICBC, and you are entitled to treatments, you may begin physiotherapy immediately after you report your claim to ICBC.

How ICBC coverage works

On April 1, 2019 ICBC changed the coverage for people who are injured in a motor vehicle crash. They changed the process, the amount and the types of coverage you can access. In most cases, you’re entitled to physiotherapy treatment. For more information visit the ICBC website.

If you have coverage through ICBC, and you are entitled to treatments, you may begin physiotherapy immediately after you report your claim to ICBC. Visit the ICBC website to learn how. The physiotherapist does not need to check with ICBC for prior approval – up to the established limit of 25 visits. Provide your physiotherapist with your ICBC claim number, your adjustor’s name, and phone number of your adjustor to begin treatment.

How can we help

We can help alleviate symptoms associated with MVAs including but not limited to:

  • Low back pain
  • Neck pain
  • Concussion
  • Whiplash
  • Dizziness or vertigo
  • Shoulder pain
  • Headache
  • Soft tissue injury

The first visit

Please keep the following points in mind for your first visit:

  • Post booking of appointment, you will receive a sms/mail/call confirmation the appointment date, time and consulting Therapist name.
  • Please reach at least 15 mins prior to your appointment start time to do new registration formalities.
  • If you are under any claim then please bring the claim confirmation paper or number with necessary documents such as your Health care card, referral note and reports.
  • It is advisable to wear comfortable and loose clothing for your consultation, to allow easy movements.
  • Do share with us if you have any special medical needs such as wheelchair access, so that our team will be better prepared to help you.
  • Please plan your time well – First Consultation usually takes approx. an hour, that includes Physiotherapist/Hand therapist consultation and Therapy time.
  • Various payments methods are available at our Clinic – Credit (VISA / Master Card / AMEX), Debit, Cash and E- transfer.
  • To know your First consultation charges, please speak to front desk.
  • And please read carefully before signing the client consent, terms and condition.

Frequently asked questions

Physiotherapists are professionals and educated persons with the experience of years in the medical field. They know all about the human body, its treatment, and how to keep it healthy and fit.

No. We will take care of sessions approval, funding from ICBC, and treatment extensions for you during your treatment. We also directly bill your treatment to ICBC, so you don’t have to pay upfront.

Your therapist will work with you on your treatment plans after your initial visit to meet your recovery goal, so you know what to expect.

Session length varies from treatments, generally, it will be 60 mins for your initial sessions, as there will be a thorough health assessment before the treatment. And follow-up treatments will be around 30 minutes.

Our physiotherapy sessions are completely covered by ICBC at no cost to you. The price per appointment is:

  • $129 CAD Initial Session.
  • $82 CAD Follow-up Session.

We directly bill ICBC so there will be no cost or paperwork to you!

Click here to view ICBC fee guide.

You should arrive early and bring your claim information to your first appointment so the clinic can directly bill ICBC for your visit. Because your physiotherapist will conduct an examination to determine your injuries and create a treatment plan, please bring the specifics of your ICBC accident and injuries with you. Please dress comfortably so that we can conduct a thorough assessment.

For the first 90 days following the date of your accident, ICBC will pay for your physiotherapy care. If additional treatment is required, your physiotherapist will submit a treatment update, prior to your end date asking for extra sessions. Once ICBC has given its approval, you can get more physiotherapy sessions. To prevent a lapse in treatment time, we try our best to submit treatment plan requests as early as possible. You won’t have to pay any user fees out of pocket because ICBC can be directly billed for all approved sessions with each practitioner.

Since the physiotherapist wants to get you moving, you should wear comfortable clothing e.g., a tank top or shorts that allow for unrestricted movement. If you want the clinic to submit a direct billing claim to your insurer, you need to bring your insurance information. Also, remember to bring your calendar to your initial appointment as your physiotherapist is likely to suggest a course of treatment for you that will require follow-up sessions in order to assist you in achieving your objectives.

Yes, we have a large parking lot where you can park for free. And we also have ample street level parking, too.

Are you in pain?

Let our professional physical therapist help you today. Don’t let a minor ache become a major injury.

Get started now